Shipping policy

At Aayati Entreprises, we strive to ensure that your orders are delivered safely and promptly. This Shipping & Delivery Policy outlines our shipping procedures, delivery timelines, and related terms.

1. Shipping Coverage

We currently deliver products across select locations in India. Delivery availability may vary depending on the shipping address and serviceability of the location.

We reserve the right to refuse delivery to locations that are not serviceable by our logistics partners.

2. Order Processing

  • Orders are typically processed within 1–3 business days after successful payment confirmation.
  • Orders placed on Sundays or public holidays will be processed on the next business day.
  • During promotional periods, festivals, or high-order-volume seasons, processing times may be slightly extended.

3. Delivery Timelines

Estimated delivery times are as follows:

  • Kerala: 2–5 business days
  • South India: 3–7 business days
  • Rest of India: 5–10 business days

Delivery timelines are estimates and may vary based on location, courier partner performance, weather conditions, government restrictions, or other unforeseen circumstances.

4. Shipping Charges

  • Shipping charges, if applicable, will be displayed during checkout before payment.
  • Free shipping offers, when available, will be subject to specific terms and conditions announced by Aayati Entreprises.

5. Order Tracking

Once your order is shipped, tracking details may be shared through SMS, email, WhatsApp, or other available communication channels.

Customers can use the tracking information provided to monitor delivery status.

6. Delivery Attempts

Our courier partners will make reasonable attempts to deliver the order.

If delivery cannot be completed due to:

  • Incorrect address
  • Incorrect contact information
  • Recipient unavailability
  • Refusal to accept delivery

additional shipping charges may apply for re-delivery.

7. Damaged or Tampered Packages

Customers are advised to inspect the package upon delivery.

If you receive:

  • A damaged package
  • A tampered package
  • An opened package

please refuse delivery where possible and immediately contact our customer support team with photographs of the package.

8. Delayed Deliveries

While we make every effort to deliver orders within the estimated timeframe, delays may occur due to:

  • Natural disasters
  • Severe weather conditions
  • Strikes or transportation disruptions
  • Government regulations
  • Courier service issues
  • Other events beyond our reasonable control

Aayati Entreprises shall not be held liable for such delays.

9. Failed Deliveries and Returns

Orders returned to us due to unsuccessful delivery attempts, incorrect addresses, or customer unavailability may be:

  • Re-shipped upon customer request and payment of additional shipping charges, or
  • Cancelled and processed according to our Refund Policy.

10. Delivery Confirmation

A delivery shall be deemed completed when the product is delivered to the address provided during checkout and accepted by the customer, family member, security personnel, or any person present at the delivery location.

11. International Shipping

Currently, Aayati Entreprises does not offer international shipping unless specifically stated on the website.

12. Contact Us

For shipping-related queries, please contact:

Aayati Entreprises

📞 +91 97784 11126

🌐https://aayatientreprises.com/

📧 3/134, Masjid Road,
Near MG square
Edavanakad S O,
Ernakulam,
Kerala - 682502

Customer Support Hours: 9 am to 5:30 pm